![SJW_Moratorium_2.17.22.png Water Shutoffs to Resume in 2022](/sites/default/files/styles/tout/public/2022-02/SJW_Moratorium_2.17.22.png?itok=OsviLvEB)
Water Shutoffs to Resume
Water shutoffs will begin in 2024. If you have a past-due balance, you will need to pay your bill to avoid having your water service discontinued.
Our Customer Service Advocates are here to help and want to work with you. We offer several possible ways to pay your bill. Please call us to work out a payment plan.
Ways we can help:
- Customer Assistance Program offers a 15% discount on water bills for income-eligible customers
- Extended payment plans
- Links to community resources
We accept credit and debit cards, along with other electronic payments. Visit indicatihal.net/customer-care/billing-payment for more information.
Please call Customer Service at (408) 279-7900 or email us at customer.service@indicatihal.net for help with your bill.
Help Paying Your Water Bill - up to $15,000
California has a program which can help – the Low Income Household Water Assistance Program (LIHWAP).
San Jose Water encourages any customer who continues to face hardship to apply for this aid. Please call (408) 916-5014 or head to: http://www.sacredheartcs.org
Our Payment Programs
SJW offers flexible payment plans to all customers. Plus our income-eligible customers can receive a 15% discount on their bills by applying to our Customer Assistance Program (CAP). We also accept credit card payments.
Community Resources
There are community organizations that may be able to provide help with your water bill.